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Field Services Technician

Submer - Datacenters That Make Sense

Submer - Datacenters That Make Sense

Houston, TX, USA
Posted on Friday, February 2, 2024
Location & work modality: Houston, US ;

Start: ASAP

Type of Role: Permanent / Full time

Travel Requirements: Frequently

About Submer

The best way to introduce you to Submer is undoubtedly through our values: Sustainable, Unique, Bold, Making Sense, Empathetic and Reliable. If these resonate with you we're sure you will find your place here in no time.

At Submer, we believe that our digital world can be more sustainable, more efficient and more environmentally friendly. Submer is solving the biggest problems of datacentre, supercomputer, hyperscale and edge applications to make that future possible.

Our multinational talented team has a huge passion in reducing IT environmental footprint and expertise in datacentre design and day-to-day operations. We’re scaling our team and operations worldwide to meet growing international demand.

What Impact You Will Have

In this role, the successful candidate will become a part of the NAM Field Services team (based in our facilities next to Huston, Texas), taking part in the services offering to our customers and/or supporting Submer partners to perform these activities.

What You’ll Do

The Field Services Technician will be responsible for:

  • Contributing to the preparation of services execution by gathering essential information, preparing the necessary documents, and align with 3rd parties when needed
  • Prepare and validate planning of intervention
  • Provide technical and organizational support to customers, teammates, and partners during the E2E for the start of operations of immersion cooling solutions
  • Support customers on-site during the immersion cooling solution installation
  • Commissioning of Immersion Cooling solutions according to Submer procedures
  • Train customers at the beginning of operations to ensure optimal usage of Submer products
  • Support Customer Care team to troubleshoot potential incidences/malfunctions
  • Perform on-site preventive and/or corrective maintenance support to customers
  • Channel the information collected from internal tools to provide the highest standards of support to our customers or partners as a part of the customer care process

In Addition, The Field Services Technician Will Support The

  • Training and certification of Installation partners to perform the installation and commissioning of Submer Immersion Cooling solutions according to the specifications
  • Training and certification of Operation partners to be able to give operate, maintain, and support customers during the operation of Submer Immersion Cooling solutions according to the specifications

What You’ll Need

To perform in this job, you’ll likely have:

  • 2 - 5 years related job experience
  • Proven hands-on experience
  • If possible – experience in Datacenter/HPC/Supercomputing or products related to this sector
  • Fluent in English. Other languages will be very valued
  • Availability to travel as required to support on-site projects, partners, and customers
  • Driving license
  • Strong communication skills
  • Customer-focused with excellent customer service skills
  • Efficiently organize and plan work tasks to meet company goals
  • Ability to balance multiple projects with a proven track record
  • Critical thinking with exceptional problem-solving skills, able to work independently or in a team environment
  • ITIL certified desirable

What We Offer

  • Attractive compensation package refleting your expertise and experience
  • Medical Insurance Plan
  • 401k Employee volunteer contribution Plan
  • A great work environment characterised by friendliness, international diversity, flexibility, and a hybrid-friendly approach
  • You´ll be part of a fast-growing scale-up with a mission to make a positive impact, offering an exciting career evolution

Our Inclusive Responsibility

Submer is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

"Submer was born in 2015 from two brilliant and original minds, Daniel Pope and Pol Valls, to make operating and constructing data centers more sustainable and efficient.

Our Mission is to build sustainable and future-proof digital infrastructures to create a better and fairer world with sustainable technology."