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Senior Customer Care Associate - Fine Art Shipping

Convelio

Convelio

Customer Service
Hounslow, UK
Posted on Tuesday, February 13, 2024
🎨 Who Are We?
Convelio is a licensed freight forwarding startup evolving at the intersection of Tech, Logistics and the Art World. The startup specialises in the global shipping of high-end goods: paintings, sculptures, basically any valuable or bulky merchandise.
We've developed our own proprietary algorithm to offer competitive real-time shipping quotes and an end-to-end logistics service to the art market. Our mission is to become a tech-driven company in a traditional industry, and therefore make the shipping of bulky and valuable items as easy as possible by providing an online and seamless experience.
We currently serve a wide range of customers from art galleries, antique dealers, auction houses, online platforms to interior designers.
With 130+ colleagues scattered across Paris & London and now New York as well, Convelio has a strong start-up & international culture. We thrive in solving complex logistics issues for our clients, enabling both sellers and buyers in the art market. We are backed by proven technology, prominent VC’s, and boast a global network and the resources (€30 million Series B funding in March 2022) to seize the market opportunity
Look at our Career Page for more information about working with us! 💙
🖌️ Your Role
We are looking for a high-energy, results-driven, team-oriented Senior Customer Care Representative to join our rapidly-growing team in the Fine Art Squad to help us extend our success in the UK and keep our clients happy!
You will be responsible for being the key point of contact for our clients in the Art Galleries and Auction Houses vertical and therefore managing their precious requests & expectations during shipments. As well as shipping artworks, we also ship design pieces, furniture and antiques
🫶 What your team will look like
More than 150 people from all over the world to work with you & 20+ team mates within the Operations department in London. You’ll report directly to our Customer Care Team Lead, in charge of the relationships with our main customers.

💻 What you'll do

  • Manage incoming clients requests, including quotes & use of our pricing algorithm.
  • Follow the clients shipments and proactively update them on latest evolutions
  • Develop your own clients relationships and guarantee Convelio reactivity and level of service
  • Communicate with the different logistics teams (customer service, first mile, last mile, customs…) to fix together thousands of differents issues every day
  • Suggest improvements in operational processes within the Operations team
  • Work with the tech team on our current and future (very!) appealing platforms and products

🎁 What we offer

  • 25 days of paid leave per year, in addition to the 8 national bank holidays (total 33 days)
  • 3% for your private pension scheme, from Day 1
  • Health insurance
  • Join a diverse team where support is our ethos and growth is our ambition.
  • Develop a strong bedrock of logistics and art market knowledge to leverage in your new role through Convelio’s onboarding program.
  • Bond with teams over Convelio-sponsored virtual and physical initiatives: art history courses with accredited professors, remote or physical team building events, off-sites, and after work meet-ups...

🧑‍🎨 You !

  • At least 3 years of shipping experience and client relationship on demanding goods (fine art, robotics, aerospace, medical devices...) is a must.
  • You are fluent in English, you have excellent written and verbal communication skills and enjoy interacting with premium clients
  • You have experience in managing shipments end to end
  • You have experience in managing high-potential clients
  • You have great analytical skills and are comfortable working with numbers (you’ll need to be to handle quotes for our clients!)

⚙️ The Recruitment Process

  • First Video-call with Talent Acquisition to look at the main outlines of your curriculum and expectations, and answer your questions
  • Video interview with the Customer Care Team Lead for more detailed questions -on both sides
  • On site interview with the Operations Team Lead
  • Reference checks
Above all, we are looking for an enthusiastic, ambitious and self-motivated team-mate, ready to take on initiatives and make an impact, be willing to grow with us in order to transform this market - and this might be the single most important skill we require ;).
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Learn more...
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Company values
Discover our company values
Sustainability program
Convelio is set on bringing art logistics into the future - and this is impossible to do without thinking about climate change. Launched in June 2021, our sustainability program and commitment to the UN Sustainable Development Goal 13 - to take urgent action to combat climate change and its impact is organized to promote positive environmental practices, and align our company with government targets formed on the basis of the Paris Agreement. Explore more on Climate Care.
Fundraising announcement
Learn more about Convelio’s plans following our fundraising announcement from our founders in 2022.
Equal Employment Opportunity employer
Convelio is proud to be an Equal Employment Opportunity employer. We are committed to equal opportunities based upon race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identify, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We are passionate about building an inclusive culture where diversity is celebrated and leveraged to create better design and business decisions.