Share your information and we'll reach out to you about potential matches
Mundi Ventures
Mundi Ventures

CX Representative I (Part-time)



Posted on Thursday, August 24, 2023

Hey there! We're AKKO - a venture funded & fast-growing insurtech company with a passionate, solution-forward, and collaborative team focused on disrupting the device protection space.

Our mission is simple – Leveraging technology to make protecting people’s tech easier and more affordable. Most people’s lives have become tech-centric and AKKO provides customers with peace of mind that their tech is safe guarded in a transparent and seamless way. Backed by amazing investors such as Mundi, Fika, and Pear, we are just getting started!


  • Work closely with current and prospective customers to provide them an amazing experience with our brand
  • Oversee customer inquiries, use data and tools to enhance automation, and optimize the customer experience
  • Provide product/service information and answer pre-registration questions
  • Assist AKKO’s current and new members with account activation, answer questions regarding any issues, and help members navigate AKKO’s platform
  • Leverage customer interactions to provide actionable customer insights to influence and improve our platform and services
  • Document customer inquiries and concerns and use applicable customer satisfaction tools to resolve customer issues
  • Spot emerging trends as they arise by being familiar with all customer feedback


  • Minimum one year of experience in a customer facing role
  • Comfortable committing 20 hours/week
  • Kind and empathetic, we truly value our customers!
  • Cross-functional team experience with the ability to work independently
  • Excited about being part of a hyper-growth startup with a fun, scrappy mentality
  • High intellectual curiosity
  • Can implement efficient process and drive fast execution
  • Nice to Have: experience in customer service and/or hospitality industries interacting with customers/guests


  • Unlimited vacation and paid sick time
  • Competitive health benefits, including medical, dental and vision insurance
  • Robust 401k program – to invest in your future
  • Monthly wellness stipend (e.g., gym yoga, meditation, etc..) – we value your well-being
  • Monthly treat yourself stipend – have a meal on us!
  • Remote workspace stipend – Work from home or from a shared workspace — you decide.
  • Paid volunteer time – giving back to our community is important to us!
  • Annual learning credit –explore personal interests that excite you
  • …and so much more!

The starting rate for this position is $21/hour. Compensation varies based on job-related factors, including business needs, experience, level of responsibility and qualifications.


Our team is fostered around our core values:

  • Collaborate– Work together to be more effective, lift up others, and win together
  • Aim High– Set ambitious goals
  • Embrace Diversity– Seek different perspectives, bring our true self to work
  • Customer Love– Serve the end user and listen to them
  • Nurture Empathy– Listen and strive to truly understand others
  • Take Action– Be proactive, be an owner, value speed
  • Maintain Integrity– Build the AKKO you are proud to work at
  • Data Driven– Use data to iterate, find truth

***CCPA disclosure notice at